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  1. Solid
  2. Program Management

Program Management

Onboarding, compliance, and customer success

Onboarding

  • Onboarding Flow Diagram
  • Program Configuration

Implementation & Launch

  • Reserve Deposit
  • Enabling reCAPTCHA for Web, Android and iOS apps
  • End User Notifications
  • Go Live
  • Post Launch Requirements

Integrations

  • Customize the Persona IDV experience
  • List your program on Plaid
  • Solid Card Rewards
  • Solid Fintech Program Rewards Terms - Powered by Dosh

Compliance

  • Know Your Customer (KYC)
  • Know Your Business (KYB)
  • Complaints
  • CAN-SPAM Act Compliance
  • Solid Security update - AWS compliance
  • Solid Security Protocols
  • See all 13 articles

Customer Success

  • Overview of Client Support
  • Help Desk Ticketing Guide
  • Disputes

Risk & Fraud

  • Risk Management
  • Identity Verification (IDV)
  • Reducing Risk of ACH Returns
  • ACH Return thresholds
  • Suspicious account activity
  • Unusual Activity Report (UAR)
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Banking, Payments and Card services are provided by Solid's partner banks, that are members of the FDIC.
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