Card Services Support

Solid program cardholders can call our toll-free card support line for the following card-related reasons:

  1. Fraud
  2. D​isputes
  3. L​ost card
  4. S​tolen card
  5. Wallet Provisioning

T​he toll-free number is: 888-610-2324

Solid's programs have the option to direct customers to the support line. It is not a requirement (as of today) to have this phone number on the back of your card, although some of our current programs do leverage this today.

Solid is leveraging our card processing partner for this support call center. Our partner only supports the 5 areas mentioned above. The caller needs to verify their identity by answering these security questions:

  • Last 4 digit of SSN
  • Date of Birth
  • Physical Address
  • Phone Number (Home or Cell)

Every valid call that reaches the call center will result in a ticket being sent to Solid, and Solid will link that to the cardholder's respective program, and thus keep our programs in the loop.

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