It is possible for a card to arrive damaged. In such cases, Solid does not automatically cover the cost of cards ordered through the Replace a Card API. However, the program can request that its users send photo evidence of the damage, which can be forwarded to Solid. We will contact Arroweye/UPS for an explanation, and in some cases, they may grant a credit. This credit is likely to cover shipping issues (resulting in a shipping credit), but it's possible that it could cover printing issues (printing credit) as well.
Please note that these credits are reviewed on a case-by-case basis and are not guaranteed. If such a credit is received, it can be deducted from the program's next invoice. The program should submit a ticket as usual for any such cases.